Frequently asked questions about returns, refunds, and exchanges.

We are not responsible for Wrong Addresses being given at time of the Order or Lost/Stolen packages. 

HOW DO I RETURN?

• Visit our Returns Center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE REFUNDABLE？

• If the purchased product is faulty, reach out to us within 7 days of the delivered date.
• Refund items in unused and resellable condition
• In the original packaging with all the tags intact

WHAT ITEMS ARE NON-REFUNDABLE？

 The following items cannot be returned:

• Gift cards

• Shipping costs are non-refundable.
• Discounted items (if applicable)
• Wrong addresses being given at time of the Order
• The wrong size is specified when placing an order for items（e.g Phone case)

CAN THE ITEMS BE EXCHANGED?

• If the purchased product is faulty,
• Items that are mention can exchange the size, e.g. shoes

• Reach out to us within 7 days of the delivered date.
• Once the exchange request is approved, the replaced item will be shipped to you.

WHAT ARE THE REFUND OPTIONS?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

HOW SOON WILL I GET MY REFUND?

Refunds are issued on the last calendar day of the month the return was received.

MY QUESTION IS NOT ADDRESSED...

If you have any queries regarding return or refund, reach out to us.

RETURN & CANCELLATION POLICY

We take pride in what we sell and your satisfaction and feedback is very important to our evolution. We want your buying experience to be simple, if for any reason you are not 100% satisfied with your order we will gladly issue you a refund or exchange. Read below for details:

ELIGIBILITY

1. All items must be Unused/Unworn
2. All items must be In Original Packaging
3. All items must be Free of Foreign Smells
4. All items must be Free of Defects not caused by our error.
5. We have received the request within 7 days of when the item was marked as delivered.

GETTING STARTED

1. Please make sure you have your Order # + email address used to place the order and visit the following link

https://moontasy.com/pages/returns-center

SHIPPING YOUR RETURN

1. For Refunds Items(s) must be post-marked within 7 Days of Authorization
2. Customer Pays Shipping (Non-Refundable)
3. Be Sure to Write your RMA# On the Outside of the Package

RECEIVING YOUR RETURN

1. If your return is Eligible we will issue full store credit within a few Business Days of Receiving your Return.
2. If your Return is denied you will receive an email stating why and will include further instructions.

CANCELLATIONS

We don't accept any reasons for cancellations. All the items are special hand made product, we will start to production immediately when payment comfirmed.

DEFECTIVE ITEMS

1. Refunds or Replacements are issued at no cost to the customer if you receive any item(s) that is defective or is received in error. 

ADDITIONAL INFO

1. We are not responsible for Wrong Addresses being given at time of the Order or Lost/Stolen packages. No Exceptions.
2. Refunds are subject to a Non-Refundable 15% Restocking Fee of Retail Value.
3. Refunds are issued on the last calendar day of the month the return was received.
4. Refunds must be post-marked within 7 Days of the Approval Authorization. No Exceptions. Refunds post-marked after 7 Days of Approval Authorization will be issued Store Credit.
5. Please use a trackable shipping service and we are not responsible for lost packages.
6. Once an item is picked up from our manufacturing center, the carrier assumes responsibility of the package. Because of this, we can only estimate delivery times, not guarantee them. No refunds will be issued for any shipping delays 

Disclaimer: Some of our asymmetrical patterns may have different placement then what is pictured. This is intentional and is what gives our clothing it's unique one of a kind appearance.